By booking an appointment with Elizabeth Beauty, you agree to the following terms and conditions.

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Cancellations & Rescheduling

* We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.
* Cancellations or rescheduling requests made with less than 24 hours’ notice will incur a 50% cancellation fee of the treatment booked.
* No-shows will be charged 100% of the treatment price.
* Repeated cancellations or no-shows may result in future appointments requiring payment in full at the time of booking.

 

Patch Tests – Lash & Brow Treatments

* A patch test is mandatory for all lash and brow treatments.
* Patch tests must be completed at least 48 hours before your appointment.
* It is the client’s responsibility to ensure their patch test is completed within the required timeframe.
* If a required patch test has not been completed, we will be unable to carry out the treatment and the applicable cancellation fee may still be charged.

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Laser Hair Removal

* A consultation and patch test are required before booking laser hair removal treatments.
* Treatment cannot be carried out without completing the required consultation and patch test.
* It is the client’s responsibility to follow all pre-treatment and aftercare advice provided.

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Arriving Late

* Please arrive on time for your appointment.
* If you arrive late, your treatment may need to be shortened or cancelled to avoid impacting the next client.
* The full treatment price may still apply where an appointment has to be shortened or cannot go ahead due to lateness.

 

Treatment Suitability

* Clients must provide accurate and relevant information regarding allergies, medication, medical conditions and previous treatments where requested.
* We reserve the right to refuse or postpone a treatment where we believe it is unsuitable or unsafe to proceed.

 

Respectful Behaviour

* We pride ourselves on providing a friendly, welcoming and respectful environment for both clients and our team.
* Rude, abusive, threatening or aggressive behaviour towards any member of our staff will not be tolerated.
* We reserve the right to refuse treatment and/or immediately ban any client from the salon following unacceptable behaviour.
* Any future appointments may be cancelled where a client has been banned from the salon.

 

Treatment Concerns

* If you have any concerns regarding a treatment, please contact us as soon as possible so that we can discuss the matter and, where appropriate, arrange a suitable resolution.
* Treatment results can vary between individuals and may depend on individual circumstances and following the recommended aftercare.

 

General

* Elizabeth Beauty reserves the right to amend these terms and conditions where necessary.
* These terms and conditions do not affect your statutory consumer rights.